Privacy Policy

✅ Privacy Policy – Essence Irresistible

Last updated: 30 August 2025

1. Introduction

Essence Irresistible operates this website and online store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase. If there is any conflict between this Privacy Policy and our Terms of Service, this Policy applies to matters involving personal data.

By using our Services, you confirm that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, billing and shipping address, phone number, email.

  • Payment information: credit/debit card details, transaction history.

  • Account details: username, password, preferences.

  • Order history: items purchased, returned, or exchanged.

  • Customer communications: emails and messages sent to our support team.

  • Device and usage data: IP address, browser details, interactions with our site.

3. How We Collect Information

We collect personal information:

  • Directly from you (when you place an order, create an account, or contact us).

  • Automatically (through cookies and similar technologies).

  • From service providers (e.g., payment processors, shipping partners, Shopify).

  • From trusted partners or third parties, where legally permitted.

4. How We Use Your Information

Your personal information may be used to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send promotional communications (only with your consent).

  • Detect, prevent, and investigate fraud or unauthorised activity.

  • Comply with legal and regulatory obligations.

5. Sharing of Information

We may share your personal information with:

  • Shopify (our e-commerce platform).

  • Service providers (payment processors, shipping companies, IT partners).

  • Marketing partners (only where you have given consent).

  • Authorities and regulators where legally required.

👉 We do not sell, rent, or trade your personal information.

6. International Transfers

As Shopify operates globally, your personal data may be transferred outside the UK/EEA. When this happens, appropriate safeguards (such as Standard Contractual Clauses) are applied to ensure adequate protection.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our Services and maintain your account.

  • Fulfil the purposes described in this Privacy Policy.

  • Meet legal, tax, and accounting obligations.

8. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain types of processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your data in a portable format.

To exercise these rights, contact us at customer@essenceirresistible.com.
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

9. Cookies & Marketing Preferences

We use cookies to improve site performance, personalise your experience, and analyse traffic. You can manage or disable cookies in your browser settings.

Marketing emails are sent only with your consent. You may opt out at any time by clicking “unsubscribe” in our emails.

10. Children’s Privacy

Our Services are not directed at individuals under the age of majority. We do not knowingly collect personal data from children.

11. Security

We apply appropriate technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will always be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us:

Essence Irresistible – Customer Service
📧 Email: customer@essenceirresistible.com