Shipping Policy

🚚 Shipping Information – Essence Irresistible

WHY MIGHT MY ORDER BE SHIPPED IN SEPARATE PACKAGES?
To make sure you receive your products as quickly as possible, some orders may be shipped in more than one parcel. This can happen if items are stored in different warehouses or if certain products are ready for dispatch sooner than others. Sending items separately helps us avoid unnecessary delays and ensures faster delivery for you.

ORDER PROCESSING TIME
We process all orders within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING OPTIONS & DELIVERY TIMES

• Free Shipping – Orders over £70.00 qualify for free shipping.
  Estimated delivery: 5–14 business days.

• Full Insurance + Fast Shipping – £8.00
  Estimated delivery: 3–5 business days.

• Simple Insurance + Express Shipping – £4.00
  Estimated delivery: 5–14 business days.

Delivery times are based on information provided by our courier partners. Please note that customs checks, seasonal demand, or postal delays may occasionally extend delivery times.

WHAT HAPPENS IF MY ORDER IS DELAYED OR LOST?
All orders are sent with tracking and insured delivery. If your order is delayed, returned, or lost in transit, please contact us at customer@essenceirresistible.com. Our support team will investigate, and in most cases we will arrange a replacement order with tracking at no extra cost. For full details, please refer to our Returns & Refunds Policy.

CUSTOMS & TAXES
Our product prices are displayed excluding import duties and local taxes. Depending on your country, customs charges may apply once your order arrives. These charges are determined by your local customs authority and remain the responsibility of the customer.

While Essence Irresistible is not responsible for customs delays, we are always available to guide you with any documentation or support needed. For the most accurate information, please check directly with your local customs office.